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Product FAQs

Hardware Questions

How many wireless sensors can be supported by ecMonitor Gateway?

ecMonitor® gateway can support up to 255 wireless sensors.

How far is the distance between sensor and the gateway?

ecMonitor® use different wireless technology to apply different user cases including ZigBee for room or office base user case, LoRa for building or campus base user case, NB-IOT anywhere need to install user cases. Please contact our professional team and they will provide the most suitable solution for your case.

Can I add additional sensors to the wireless network after first installation?

Yes, you may expand your wireless network as needed.

How should I design to use wired or wireless sensor?

Basically wired sensors is suitable for remote site monitoring. For more detail, you can contact our professional team for more detail.

How to extend the range of the wireless sensor network?

The range of the wireless senors and wireless gateways can be extend by using more sensor in between. The added sensor will be added to the wireless network to extend the distance.

How the wireless sensors connect to the ecMonitor Sensor Cloud on the internet?

Each ecMonitor wireless sensors comes ready to connect to the ecMonitor gateways, ecMonitor has different wireless gateway including WiFi, Ethernet, 3G or LTE.

If you use ecMonitor NB-IOT sensor, the sensor will connect to the ecMonitor Sensor Cloud directly though NB-IOT connection.

Software Questions

How many user accounts I can have for ecTrak GPS tracking platform?

Every company will be assigned one user admin account, you can use your admin account to create your web user accounts.

How many vehicles can be supported by ecTrack platform?

ecTrak® is a cloud based platform, the platform will be based on the resource required to scale up the cloud resource.

Customers